General Questions
Can you expedite my translation?
We offer expedited service for Spanish, French, Portuguese, Russian, Chinese and German.
With expedited service, your order is given priority and you can expect the turnaround time to be reduced by 50%.
Expedited service includes a 50% surcharge.
If you require expedited service for a document in another language, please inquire regarding availability. If we are able to accommodate your request, our staff will provide you with instructions on how to proceed.
Who will translate my document?
Our translators have years of experience in the translation industry and specialize in different areas of service. Many of them have graduate degrees and certificates in fields such as law and engineering.
How do you keep my information secure?
All your information is transmitted using SSL/TLS encryption.
We never receive, store or keep your credit card information. Your credit card information is processed externally by Stripe. The same company that manages payments for companies such as Uber, Lyft, Target, Blue Apron, SquareSpace, Slack and Spotify (to name a few).
U.S. Language Services has a strict confidentiality policy. We understand that in certain cases, given the sensitivity of the information to be translated, some clients require we sign a specific confidentiality agreement (NDA). We would be happy to sign your NDA.